Privacy Policy Trusted88 – Malaysian Casino Player Data Protection

This Privacy Policy applies to all users of the Trusted88 platform, including unregistered visitors, active registered members, and former members whose accounts have been closed but whose data is retained in accordance with legal or legitimate operational requirements.

Trusted88 acts as the data controller for all personal information collected through our platform at trusted88.best. This means we are responsible for determining the purposes and means of processing your personal data, and we are required to comply with all applicable data protection obligations.

This policy covers all your interactions with Trusted88, including:

• Visiting and browsing the Trusted88 website.
• New account registration process.
• Gaming activity — slots, baccarat, poker, Live Casino, fishing games, and all other games.
• Deposit and withdrawal transactions via Touch 'n Go eWallet, DuitNow, GrabPay, FPX, Boost, ShopeePay, or other accepted payment methods.
• Interactions with the customer support team via live chat, WhatsApp, Telegram, or email.
• Participation in Trusted88 promotions, bonus programmes, and VIP programmes.

Trusted88 collects various types of data from members to ensure our platform operates safely, efficiently, and in compliance with legal requirements. Below are the categories of data we collect:

Every piece of data Trusted88 collects has a clear and legitimate purpose. We do not collect data beyond what our operations require. The following are the primary purposes for which your personal data is used:

We do not use your data to make automated decisions that significantly affect you without human involvement, except for basic fraud detection aimed at protecting the security of your own account.

Trusted88 does not sell members' personal data to any third party. However, there are situations where we need to share your data with certain parties to ensure our platform operates correctly and remains compliant with the law.

Parties that may receive your data and the reasons why:

• Payment service providers: Payment processors that handle your deposits and withdrawals via Touch 'n Go eWallet, DuitNow, GrabPay, FPX, Boost, ShopeePay, and other Malaysian bank transfers. Data is shared solely for the purpose of processing your transactions.
• Game providers: Companies such as Pragmatic Play, Evolution Gaming, PG Soft, Playtech, and JILI Games may receive game data relating to your session in order to ensure continuity of play and resolve any technical disputes.
• IT infrastructure provider: Companies that provide server, cloud storage, and cybersecurity services to Trusted88. All such parties are bound by strict data protection agreements and are not permitted to use your data for any other purpose.
• Legal authorities: Where required by Malaysian law, Trusted88 may be compelled to disclose member data to authorities such as the police, courts, or relevant regulatory bodies. We will notify you of any such request unless prohibited by law.
• Independent auditors: Auditing bodies such as eCOGRA, which verify game fairness and RTP, may access anonymised game data for auditing purposes. This data cannot be traced back to any specific individual.

Protecting your personal data is one of Trusted88's highest technical priorities. We continuously invest in our security infrastructure to keep your data safe at all times.

Technical security measures we have in place:

• 256-bit SSL/TLS encryption: All communications between your device and Trusted88's servers are encrypted using the latest TLS protocols. This means that even if someone were to intercept your network traffic, the intercepted data would be unreadable.
• Secure password storage: Member passwords are not stored in plain text. We use a one-way hashing algorithm with a unique salt for each account — meaning that even in the event of a database breach, your password cannot be recovered.
• 24-hour security monitoring: Our systems are continuously monitored for intrusion attempts, unauthorised access, and suspicious activity. Any anomalies are addressed promptly by Trusted88's cybersecurity team.
• Data segregation: Sensitive financial data is stored in systems segregated from regular operational data, with additional layers of access controls in place.
• Regular security testing: Trusted88 conducts regular penetration testing and vulnerability assessments carried out by independent third parties to identify and address any security weaknesses.
• Incident response protocol: We have clear security incident response procedures in place. In the event of a data breach affecting members, we will notify those impacted within a reasonable timeframe and take immediate remediation steps.

Trusted88 uses cookies and similar tracking technologies to enhance your experience on our platform. Below is a detailed explanation of the types of cookies we use:

• Required session cookies: These cookies are essential for the Trusted88 platform to function properly. They store your login status, language preference, and current session information. Without them, you will not be able to use Trusted88's services normally. These cookies cannot be disabled.
• Preference cookies: Saves your preferences such as display theme, your last-used betting limits, and other personal settings. This helps Trusted88 deliver a more consistent experience every time you use the platform.
• Analytics cookies: This helps us understand how players use the platform — which pages are visited most, which games are most popular, and where players encounter difficulties. This data is collected in aggregate and anonymised form. We use this information solely to improve the platform.
• Security cookies: Helps detect fraud attempts, logins from unusual locations, and other suspicious activity. These cookies form part of Trusted88's security system and cannot be disabled.

You can manage and delete cookies through your browser settings. However, disabling essential cookies will affect the core functionality of the Trusted88 platform. For guidance on managing cookies, refer to your browser's documentation (Chrome, Safari, Firefox, or others).

Trusted88 does not use third-party cookies for advertising or marketing purposes that are not directly related to the services we provide to you.

As a Trusted88 member, you have the following rights regarding the personal data we hold about you. All requests relating to these rights can be submitted to support@trusted88.best with the subject line "Privacy Rights Request".

All privacy rights requests will be processed within 30 days. If your request is complex or high in volume, this period may be extended to 60 days, and we will notify you of the extension. No fee is charged for reasonable privacy rights requests.

Trusted88 does not retain your personal data for longer than is necessary for the purposes for which it was collected, or beyond the period required by applicable Malaysian law.

Once the specified retention period has elapsed, data will be securely deleted or anonymised so that it can no longer be linked back to any individual. The deletion process follows security procedures that ensure the data cannot be recovered.

As an online casino platform, Trusted88 works with a number of international technology service providers — including game providers and cloud infrastructure vendors — which means your data may in certain circumstances be processed or stored outside Malaysia.

When your personal data is transferred outside Malaysia, Trusted88 ensures that a level of protection equivalent to Malaysian standards is maintained through the following mechanisms:

• Binding data processing agreements with third-party providers that set out the minimum security standards they are required to meet.
• Ensuring that our international providers operate in countries with adequate data protection laws or have signed equivalent agreements.
• Minimising the data transferred to only what is necessary for the relevant service.

For more information on the specific data transfer mechanisms used by Trusted88 for any given provider, please contact us by email at support@trusted88.best.

The Trusted88 platform is strictly for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18.

If you are a parent or guardian and you believe your minor child has registered for or used the Trusted88 platform, please contact us immediately at support@trusted88.best. We will investigate the matter, close the relevant account, and delete all collected data if it is confirmed that the account belongs to a minor.

Trusted88 applies age verification procedures during registration and through the KYC process to prevent minors from accessing our platform. That said, we also rely on parents and guardians to monitor their children's internet usage.

If you have any questions, concerns, or requests relating to this Privacy Policy or how Trusted88 handles your personal data, please reach out to us through the following channels:

Trusted88 is committed to handling all privacy-related enquiries and requests seriously and within the specified timeframes. If you are not satisfied with our response, you have the right to escalate the matter to the relevant data protection authority in Malaysia.

This Privacy Policy will be updated from time to time to reflect changes in our practices or legal requirements. The "Updated" date at the top of this document indicates the current version in effect. Material changes will be communicated to active members via in-platform notifications or email.